So you have invested hundreds of thousands of dollars in a new IT system only to find that it 'doesn't work' for the business. The operations teams are beside themselves, having to implement workarounds and fast. The project is now in 'crisis management' mode. Heads are rolling as the Executive team are asking the usual questions and looking for someone to blame amongst an operating crisis. 'Where is the change plan?' 'How did we not know that there was a risk with this system?' 'What are we doing to resolve this?'

Now these are broad questions, however it isn't too unfamiliar. Take it from someone who has walked into scenarios like this with a need to 'revisit' urgently a system rollout. Sometimes it takes the 'guise of a system 'improvement'.  Over time as a change expert, but also a program expert, you become familiar with the common weaknesses and mis-steps of poor rollouts. So it becomes easier to identify areas to be changed or revisited and fast. Needless to say the best...

There are 2 levels of change introduced into organisations - Operational change and Transformational change. There are a number of things that determine which category your change falls into. The size of the impact of your change, and how many ways the people are impacted. 

If you are just starting out in either managing change or projects and don't know where to start when it comes to managing change or supporting your organisation through it then I recommend you check out my Operational Change Management course. Why? Well, I put it together to step any individual through the change management process end to end. It's easy to follow and it also has all the templates you would need to be able to assess impacts, put together a plan and I have even laid out some possible change activities you may want to consider.

Take it from someone who knows after years of experience, a framework and templates are a great starting point, but if you don't know how to use them they...