So you have invested hundreds of thousands of dollars in a new IT system only to find that it 'doesn't work' for the business. The operations teams are beside themselves, having to implement workarounds and fast. The project is now in 'crisis management' mode. Heads are rolling as the Executive team are asking the usual questions and looking for someone to blame amongst an operating crisis. 'Where is the change plan?' 'How did we not know that there was a risk with this system?' 'What are we doing to resolve this?'

Now these are broad questions, however it isn't too unfamiliar. Take it from someone who has walked into scenarios like this with a need to 'revisit' urgently a system rollout. Sometimes it takes the 'guise of a system 'improvement'.  Over time as a change expert, but also a program expert, you become familiar with the common weaknesses and mis-steps of poor rollouts. So it becomes easier to identify areas to be changed or revisited and fast. Needless to say the best...