When introducing a change you need to assess the impacts to be able to respond with the appropriate change approach to be able to support all impacted stakeholders in an effective way.

Some project teams and managers will down play the impacts that a change has on a team. When asked 'so is this a big change' the response may be 'it isn't much of a change' and then as you unpack the impact you realise that the change is bigger than most thought. The driver often to down playing the change is the perceived inconvenience or the amount of perceived effort there will be in managing the change, however what is undermined by downplaying the effect of the change is the project or program's ability to effectively manage the change for optimal results.

The top 5 to ask

So my initial questioning is really to get an idea of the impacts of the change. And here are my top 5:

1) Who is impacted by this change?

2) What products or processes need to be modified as a result of this change?

3) What...