I have in my phone the Gandhi saying: 

'First they ignore you, then they laugh at you, then they fight you, then you win.'

I look at it every now and then, to generate that fire in my belly when I lead or support a major transformation program. If you are a Change leader - take heed. You need an appetite and a resilience to lead a big change. You need to believe in it more than anyone else. As when others try to bring you down, when others fight you, you need to keep holding the future vision you have and keep on keeping on. For me, my primary motivation is when the transformation is needed to have the organisation perform better. If I feel the transformation is the right thing to do for customers or for staff (hopefully for both) then nothing can stop me.

This seems very relevant this week. With the protests across the globe after the death of George Floyd. And globally this is an issue - even in Australia. It is important to take a stand and say loudly that racial injustice and hu...

The challenges that we face with communication in our day to day lives also applies within our organisations. We now carry our mobile phones around and sometimes laptops in a effort to be paperless. This means that people are often less 'present' to conversations and are continually distracted. The challenges just seem to mount up when looking to create communications that cut's through the noise.

Here are some of the reasons that the communications 'gets lost': 

* Staff don't have time to read all of the emails

* The communication channels aren't effective, being too cluttered and the communication isn't clear

* They don't have the time to 'connect the dots'.

So messages need to be consistently communicated, in a number of ways and in a clear and creative way. Here are some tips to creating communication with cut through:

Consistency: Stay on message. This is critical to any successful change. Consistently messaging and having your Sponsorship model correct is also critical. If ...