How to introduce behavioural change successfully
It forms part of the change maturity curve - first you introduce a change, more than likely a technology related change and you learn about how IT systems work. You understand how technology relates to processes. Then after the third or fourth change you manage you realise that it is behaviours of the users that you need to change. You then evolve to be involved in HR change, whether that be operating model changes or something similar, and then you mature into working on culture change. This is is a typical pathway of a change manager into a senior change manager and transformation manager. And after working on all such changes, you begin to start with what behavioural change you need to address and you capture far more change impacts than before.
So if you are starting as a change analyst or practitioner or if you are a change leader then I recommend you begin exploring more broadly the writers and academics who are publishing amazing research on what helps us hu
...Episode 12 - The three critical questions a change leader should ask
Do you lead change in your team or in your role as a leader? In this Episode we cover the three critical questions that you should be asking related to the change.
Highlights...
2.00 While we are approaching the festive break, the cut off for introducing change should be early November to allow for embedding change to take place up to Christmas. For many organisations though this is not the case.
3.40 The first question is about impacts. Who is impacted, and here is a hint, it is never just one group! 4.30 The change must be simple in the way it is communicated.
5.34 We over the 'when they....then they' method
6.12 What is the size of the impact.
7.00 Is this transformational?
7.30 The most important question as a change leader that indicates ownership.
8.24 The trend used to be to outsource change leadership to change managers, however this is also changing.
9.19 When asked, the third question reflects the behaviour you want from your change leaders.
Next Level Change Success - #6 - Season 1 - How healthy is your organisations Change ecosystem?
In this episode we talk about the different aspects of the change ecosystem in your organisation. Why does it even matter? You could be investing in your change function but still not be achieving organisational agility or effective Program delivery. That is because Change does not function in a void. All of these aspects matter and working well together can add massive value.
You can listen to this episode here or read more in this post.
or on Spotify here.
We begin by setting the scene - why is the change ecosystem in your organisation important?
4:03 How central to this ecosystem is an organisation's culture.
6:55 Strategy - Critical for forward thinking and identifying opportunities.
7:30 Governance - decision making, and risk/opportunity trade off's. Robust governance provides visibility of the work being undertaken across your organisation.
9:24 Customer Experience - customer research and journey mapping. For both customers and staff. This assists design ch...
