Next Level Change Success - #6 - Season 1 - How healthy is your organisations Change ecosystem?

In this episode we talk about the different aspects of the change ecosystem in your organisation. Why does it even matter? You could be investing in your change function but still not be achieving organisational agility or effective Program delivery. That is because Change does not function in a void. All of these aspects matter and working well together can add massive value.

You can listen to this episode here or read more in this post.

or on Spotify here.

We begin by setting the scene - why is the change ecosystem in your organisation important?

4:03 How central to this ecosystem is an organisation's culture.

6:55 Strategy - Critical for forward thinking and identifying opportunities.

7:30 Governance - decision making, and risk/opportunity trade off's. Robust governance provides visibility of the work being undertaken across your organisation. 

9:24 Customer Experience - customer research and journey mapping. For both customers and staff.  This assists design change with the appropriate foundations in customer needs.

10:14 Communications - external. If customer communications isn't working, then any customer changes will be challenging to implement.

11:40 (yes this was recorded later to take sure that I covered Internal communications enough!).Communications (internal) - how engaging your internal communications are will either help or hinder any internal change rollout.

13.18  Learning (training) - Building capability profiles for roles can assist in then identifying gaps when change takes place.

14.50 People engagement - It is critical to have engaged staff. Poor engagement indicators should be addressed.

16.00 The Program environment and discipline which has been covered in previous episodes.

Resources

Read the full blogpost here.