If your organisation has fast paced, frequent change or is undergoing transformational change, it is important to increase the level and frequency of communication. This is to directly mitigate the risk of decreased engagement and thus decreased productivity and performance in times of great change.

If critical business decisions have not been made, and there is no news to tell staff about the major changes, taking time to communicate that exact message will in fact place a sense of certainty in the minds of those who are feeling anxious.

'What is happening?'

'Oh they haven't made a decision yet but expect that they will know next week'

'OK let's see'.

The interesting thing is that many leaders will also be feeling anxious as well and potentially feeling the pressure. This then often results in leaders second guessing themselves about what to communicate.

When leaders are in the space of uncertainty about whether to communicate or not, I always advise them that consistency in tim...