There are a number of principles that underly effective change management. The following principles are easy to outline but harder to put into place consistently depending on the leadership approach and the culture of the organisation in which you work. I said hard but not impossible so bear this in mind. Typically in most customer centric organisations which link strongly the Employees ---> Customer ---->Financial outcomes, these principles are easier to align to.

However as a Change facilitator it is important to state the principles that you are working to, and here are some I would recommend you could align your practices to, to enable the best outcomes for your change strategies:

1. Respect to be shown to all. This is critical. At times where emotions run high with large transformational change, this principle can be forgotten. If all are staff and customers are treated equally and with respect, better outcomes are achieved even if the change has negative impacts. Have respect a...