So you've introduced a new process into the business but you notice that the team continues to do the old process. OR you have been working your butt off on a new system but all the Managers can do is question why THEY have to change the way they are doing things when the current way is working so well.

With all of the effort you have put into your project or change plan you become disheartened when everyone seems to be against the idea, or wanting to do things the old way. Making change happen and having the changes stick starts as soon as you begin work on your project and the thing you need most? Resilience!

I don't think I really knew what resilience was until I became a change manager. Change leaders would think the same thing. It's a tenacity that regardless of the resistance that takes place as a result of the change, that the change will continue to go forward until it is embedded. 

What does it take to create resilience?

1) Don't take resistance personally - after all ev...