Many people in business don't like to consult. They would prefer to just get on with the job and deliver something. The urge to move forward and just get something done is strong and any consultation is seen as inconvenient and unnecessary. Unfortunately when the product or service is ready to be implemented, it takes twice the time to engage and often results in a solution that doesn't work for the consumer.

We see it time and time again. IT solutions designed with leaders, not the 'doers' and delivered only to find out it doesn't meet the need of customers or staff. Processes mapped on 'best practice' not matching the reality of the business and capability in which to deliver them. Example after example. More money spent on projects to redo what the previous project failed to deliver and the major difference the second time around? Consultation and engagement with those who are responsible for the process takes place to deliver the right solution.

So what is my reply to those who w...