In Part 1 we covered the areas to investigate when you have been engaged to 'fix' a change that has gone awry! 

So now let's see what actions to take, and who should take them if you have areas to 'fix' and fast.

Revisiting Scope: When it comes to reviewing scope the question to ask is was what was left out of the scope that should have been addressed? Many times the scope missed out on one of these elements which impacts the change. This sits with the Project or Program Manager.

Be sure the program scope covers the following:

Policy or procedure changes necessary

Process changes

People changes if needed

Technology change, as well as addressing possible migrations and transitions from old to new.

If there is a change strategy you need to be clear as to the Change scope. Does it include change and communications interventions and any Capability uplift deliverables.

If this is a large change it is worth comparing both the program and change plans to make sure all scope items are...