It's here!  The Next Level Change Success Podcast.

Here are the key highlights of this episode:

This Episode covers the evolution of Change Management. I share my own journey into change management, and the Diamond of Program Change Effectiveness.

Here are some highlights

At the commencement of the podcast Therese covers her own experience in projects and change early in her career.

 5:48     Therese covers what Change Management is and how it is about bridge building and being a translator 

6:26     Therese discusses why Change Management exists and shares a story about her own experience in the early days of customer experience

7:42     The Loyalty Effect by Frederick Reichheld 

9:42     Therese covers some of the key people aspects of Change Management

12:00   Therese discusses Program Change vs Organisational Change

14:00   Executive Sponsorship to support Change Management

15:16   The 3 areas of Change to be explored

17:10   The diamond of Change effectiveness