What is the process of change? What are the change requirements in a project environment?

These are commonly asked questions. Before we step through the four stage process, an important point to make is that the change management process is NOT aligned to time. For example you can choose to collapse 'Planning' and 'Assess and Design' phases. It is not ideal of course, but it is possible if you are an experienced practitioner. If you are delivering a sizeable change, you should make sure that each phase is outlined so you can set the change plan up for success as much as possible.

So here is an overview of the four major phases:

Phase 1: Planning. In this phase you are in 'investigation mode'. A high level overview of the change comes to life. The intention and outcome of this phase is to create clarity. This can be in the form of a stakeholder engagement plan, a change on a page and a high level change story. While exploring all of these aspects, a lot of analysis can be undertaken...