Complex change normally takes the form of large IT transformations or changes to the strategic direction and identity of an organisation. The complexity comes with multiple streams of work, all which bring change, are often all impacting the same group, at various degrees and at different times. Depending in the size and span of your organisation and impact on processes, the scale of change can result in a need to simplify the story of change so engagement from both leaders and frontline employees is high all the way through. 

The other aspect of a complexity measure is baed in the risk exposure for the organisation. In simple terms, it is a matter of answering the question 'how much can the organisation afford to have this program fail?' For transformations, the risk is higher than other changes due to level of investment and reputational risk - to possible shareholders and external stakeholders is high.

So what are some actions you should take when facing complex change?

1. Clari...