Season 5 Episode 4 - Understanding the Change Management Process

In this episode of Next Level Change Success, Therese unpacks one of the most misunderstood debates in the change profession: whether change management should be considered a process or not.

Drawing on 20+ years of real-world experience, she explains why process creates certainty, builds trust, and enables better outcomes — especially in complex, reactive environments.

You’ll learn:

• Why deferring to the change process can assist change practitioners to create clarity

• The 4-stage change model that works in real organisations

• How documentation can help with clarity

• How to use AI ethically to support change

• Why who you are being matters as much as what you do

If you work in projects, transformation, or continuous improvement programs this episode will change how you approach change.